Customers enjoy reliable and secure shared and managed dedicated hosting services. We work hard to ensure that your business website(s) and email service(s) remain up and running an average of 99.9% of the time.

The Data Center

The SoftLayer datacenter is a Tier IV datacenter facility. Specializing in datacenter and hosting facilities, INFOMART is home to multiple datacenters including MCI, Level 3, Equinix, Verio, Switch & Data, Verizon, DataSides, and more.

The building sits atop three redundant electrical grids from TXU delivering diverse power to each quadrant of the building. HVAC needs are supplied via five one hundred ton onsite water chillers to deliver N+1 cooling requirements. Home to over twelve switch sites and thirty-five different carriers, INFOMART houses technology and telecom related businesses in a complex communications ecosystem.

Offering exceptional, if not the best, global connections this data center meets the demanding needs of our growing customer base in Canada, The United States and The United Kingdom. Our Canadian customers also benefit from being hosted here because it offers better connections to Western Canada and Eastern Canada then being housed in a data center in Toronto.

With room for over 25,000 dedicated servers, the private N+1 datacenter facility incorporates the following infrastructure:

6000 amps 480v Input Power
6 x 750Kva UPS Battery Backup Units
3 x 2000Kw Diesel Generator with Onsite Fuel Storage
Redundant Liebert 30 Ton HVAC Units
Pre-Action Dry Pipe Fire Suppression
Proximity Security Badge Access
Digital Security Video Surveillance

Public Network

Softlayer maintains a carrier class network designed and built for the lowest latency, highest reliability, and maximum scalability.

Cisco Routers & Switches

6500, 3750, 2900 Series routers and switches with gigabit speeds available from the individual server to the Internet.

Internally, software-based firewalls examine source and destination addresses/ports, router access lists are filtered on inbound carrier feeds and internal devices are firewalling at the SYN level. A wide variety of firewall applications are supported including CheckPoint, ipchains, ipfw, ipfwadm, etc. and we are able to modify response packets with masquerade responses to the remote initiator.

Redundant GigE Backbone

Multi-router gigabit connections to the Internap, SAVVIS, VERIO/NTT, and Abovenet core backbone exchanges located in the INFOMART.

Traffic Management & Analysis

Utilizing Peakflow from Arbor Networks coupled with Netflow data from Cisco routers and switches, network engineers continuously monitor the health, reliability, and performance of the network. Historical analysis is critical for demand and capacity planning.

Network IDS, IPS & DDOS

Industry best solutions from Tipping Point are utilized to guard against denial of service, malicious traffic, viruses, malware, phishing, spyware and other types of Internet threats via wire speed detection and remediation coupled with automatic and zero day response.

Private VLAN & Port Control

All servers reside on private VLANs for security purposes. Additional servers or firewalls added after the initial install can be placed on existing VLANs or new VLANs without service interruptions or IP changes. Port control is also available to change port speeds from 10 / 100 / 1000Mbps to further manage security and bandwidth usage.

Bandwidth Graphs & Alerts

Detailed bandwidth graphs with historical data and projected monthly usage are available for all public server ports. Custom bandwidth alerts notify of bandwidth usage, spikes, or overages.

Upstream Security

Our upstream providers are constantly monitoring for DDoS, port scans and other initial attacks. These services are monitored 24x7, with instant notification of suspicious actions.

24/7 Network Monitoring

ALL of our services are monitored by a professional enterprise-class monitoring system.

Anti-Virus Measures

In addition to our sophisticated front-line defenses against viruses (see firewall above), we have full and advanced virus scanning (in memory and post-file scanning) operational on all devices. In order to better protect our customers we also offer complementary full email scanning on all mailboxes for all users.

Server Hardware

All servers are at least Dual core Intel® Pentium D ® 3.0 Ghz processors. All components are redundant (drive, power supply, etc.), and we have a contract agreement for a maximal response should an incident occur.

Network Service Availability

Very fast connectivity and secure reliable technology. We work hard to provide the goal of an average 99.9% network availability for our customers.

H-sphere Control Panel

All servers utilize this powerful dual platform control panel giving you ultimate control over your web host account or server(s) with our company. The H-Sphere Control Panel is a scalable, multiserver web hosting solution. It has many features to automate and improve web hosting tasks for our customers. It is designed to work on server clusters for both Linux and Windows server operating systems and can be scaled by adding more web, mail, database, and DNS servers without any downtime for customers. With your control panel access you can accomplish 95% of the tasks that a customer will need to alter in a host plan such as:

Create/Modify Email accounts
FTP files to your server
Create a MySQL Database
Change passwords
FTP login information
Your Nameservers
Domain Name Information
Website Visitor Statistics
Install popular scripts
Setup a phpBB forum
Build a website with a 'point-n-click' interface
and much more...