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About Us :: Company Profile
Host/Atomic
A division of Atomic North New Media, Host/Atomic was created to provide our web development clients with reliable, full-featured hosting plans. Many of our client relationships are long-term, ongoing arrangements and it was important to us that we ensure the needs of our clients on all levels. What we ended up developing was a powerful business hosting environment suitable for the needs of any business seeking reliable hosting and a provider that understood their needs. With an eye to the future and a strong commitment to service we opened our doors to the world.
Host/Atomic customers can relax knowing that the security and reliability of our network ensures that their website and email services are readily available to their customers an average of 99.9% of the time. For more details regarding our network, visit our Network Details page.
As part of our ongoing commitment to our customers, Host/Atomic strives to deliver the highest level of support, responding to all requests in a timely and efficient manner. When looking for answers or seeking help there are a number of ways to accomplish your goal:
- Consult our Online Knowledgebase - Accessible 24 hours a day, 7 days a week, our online support website contains an extensive library of answers relating to our services and our host account control panel.
- Toll Free Phone Support (1-877-286-6426) - Technical assistance is available by phone between the hours of 9AM to 5PM EST, Monday though Friday.
- Email Support (support@hostatomic.com) - Our email support is monitored 7 days a week, even on holidays, between the hours of 9AM and 10PM EST and a response is usually generated within minutes. To guarantee that response times are kept to a minimum all of our support staff have been equipped with remote email devices.
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